Shipping Options & Delivery Costs
We offer the following shipping options – you will be asked to select a shipping method at checkout. Delivery charges vary based on location.
Order Processing Time
All orders placed before 2 PM Monday to Friday are processed and dispatched at the same day, all orders placed after will be dispatched the next day. All orders placed during the weekend or on a public holiday will be sent from our warehouse on Monday or on the next business day.
Please note that we are unable to modify delivery address once you have placed your order.
Tracking Your Order
Once your order has been dispatched, we will send you a confirmation email with tracking information. You will be able to track your package directly on the carrier’s website.
Return, Refund, Exchange
Our policy lasts 14 days. If days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
We will not issue refunds for products purchased through other entities, such as distributors or retail partners.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If you need to return an item please contact us with your order number at firstname.lastname@example.org or Phone: 0811-9193-650.
After getting a confirmation, please return the product to:
PT Jayatama Prima Distribusi
Jl. Kawi Raya no. 45, Guntur, Setiabudi
Jakarta Selatan 12980